Waddesdon and SeeTickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.
Bad weather or safety cancellation
Inevitably bad weather can affect any open-air event. If we have to cancel the event as it is unsafe to proceed (for example high wind, heavy snowfall or icy conditions), visitors will be offered an alternative date. No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be taken by 9am on the day of an event. If the event is cancelled by Waddesdon due to weather and visitors are not able to attend an alternative date offered, then a refund will be considered on a case by case basis. Where a refund is due, the original ticket must be returned within 28 days of the event due date.
Closure or lockdown closing Waddesdon
If Government or local authority safety advice changes and requires Waddesdon to close or to close parts of the site, like the restaurant, for a short period in order to contain coronavirus, all visitors with booked tickets for the period of planned closure, will be contacted by SeeTickets, offered an alternative visit date where possible, or an automatic refund if and alternative date is not possible.
Coronavirus regulations where you live
If the latest Government guidance restricts you from visiting Waddesdon you can request a refund directly from our ticketing partners SeeTickets customer service.
If you are living in a tier 3 area or are banned from travel to Waddesdon, or live in a tier 2 area and do not want to go ahead with your visit while Waddesdon is in tier 1 (with consequent limits on household interaction), please request a refund at least 48 hours before your visit through the SeeTickets customer service website form, selecting Contact us and the drop down option 'I'm affected by tier lockdown restrictions, what are my options?' and quoting your order number.
Note: All refunds must be requested at least 48 hours before the day of your booked visit, unless the Government advice changes in those 48 hours and applies immediately.
If you are ill or instructed to self-isolate
If you are currently ill and have a positive Covid-19 test result or are isolating waiting for test results in the 14 days up to your booked visit. Please send a screenshot or forward your positive Covid test result or NHS Test & Trace instruction to self-isolate with your order number to SeeTickets customer service.
Please note that the National Trust and Waddesdon staff are unable to arrange refunds.
SeeTickets offer a Booking Refund Protection Plan - full details of the plan's T&Cs are here